Refund and Cancellation Policy

1. Today

Hookye is in beta and charges nothing: we don’t ask for a card or bill anything. So there is no amount to refund. Costs of third-party services you sign up for yourself (such as Google, Apify or AI provider API keys) are charged by them, follow their rules and are not refunded by us.

2. When there are paid plans

Before charging anything, we give at least 30 days’ notice and you only start paying if you choose a plan. In that case:

• Right of withdrawal: on your first subscription, you can withdraw within 7 calendar days of signing up and get back everything you paid, with no need to give a reason (Brazilian Consumer Protection Code, art. 49).
• Refunds go back to the same payment method within 10 business days of the request.
• Cancellation: you cancel whenever you want in Settings, with no penalty. Access continues until the end of the period already paid, and we don’t charge the next period.
• After the 7 days, we don’t refund prorated amounts for a period already started, unless a failure on our side prevents you from using the service.
• Duplicate or wrongful charges are refunded in full as soon as confirmed.

3. Your data when you cancel

Canceling the plan doesn’t delete your data: you can export everything as JSON or CSV in Settings. To delete the account and the data, use Settings → Your account and your data. Details are in the Privacy Policy.

4. How to ask

Write to contact@usehookye.com with your account email. We reply within 5 business days. These rules complement the plans section of the Terms of Use.